Junior service desk specialist

About us

We opened our first store in Poland in February 2018 in Swarzędz near Poznań. There has never been a store like this before! Dealz stores in Poland offer customers a wide range of food products, household goods, drugstore items, and cosmetics from well-known brands — all at great prices, always.

 

Job description

• Providing first-line support for IT incidents and service requests (hardware, software, access issues)
• Diagnosing and resolving basic technical problems or escalating more complex issues to senior team members
• Supporting office and retail store environments (POS systems, IT equipment, basic network issues)
• Following standard procedures and using knowledge base articles to resolve common issues
• Communicating with users in a clear, friendly, and professional manner, ensuring a positive support experience
• Keeping users informed about ticket status and managing expectations effectively
• Building positive relationships with users and contributing to a strong, user-focused Service Desk image
• Cooperating with 2nd line support and external vendors when needed
• Updating tickets in the system and ensuring proper documentation of incidents
• Contributing to knowledge base by suggesting improvements and documenting solutions
• Supporting IT equipment setup and basic asset management tasks

Requirements

• Shift-based work (including weekends)
• On-site work (office-based) with occasional flexibility
• 0–2 years of experience in IT Support, Service Desk, or similar role (or strong motivation to start in IT)
• Basic knowledge of Windows OS and common IT tools
• General understanding of IT hardware and basic networking concepts
• Willingness to learn and develop technical skills
• Ability to follow procedures and work in a structured environment
• Good communication skills and positive, user-oriented attitude
• Focus on delivering good user experience and building positive relationships
• Basic organizational skills
• English proficiency (min. B1/B2)

• NICE TO HAVE

• First experience with ticketing systems
• Basic knowledge of Active Directory or Microsoft 365
• Interest in ITIL or IT service management concepts
• Experience in customer service or working with end users

We offer

• Opportunity to start and grow your career in IT
• Support from experienced team members and structured onboarding
• Stable employment
• Attractive remuneration conditions
• Clear development path within Service Desk and IT structures
• Friendly and supportive working atmosphere