IT Service Coordinator

Kim jesteśmy?

Dealz to międzynarodowa sieć sklepów będąca częścią Pepco Group, posiadającej ponad 2500 sklepów w 14 krajach w Europie. W związku z dynamicznym rozwojem sieci w Polsce, poszukujemy nowych pracowników.​

Sklepy Dealz w Polsce oferują swoim klientom szeroki asortyment produktów spożywczych, przemysłowych, drogeryjnych oraz kosmetycznych dobrych marek, w super cenach, zawsze!

Job description

• Designing and improving IT service management processes in line with ITIL practices (Incident, Problem, and Change Management)
• Organizing and supervising the incident management process, including prioritization of requests and ensuring timely resolution
• Analyzing recurring incidents to identify root causes and implementing preventive actions (Problem Management)
• Coordinating the change management process, including verification of change requests, risk and impact assessment, planning implementations, and communication with stakeholders
• Monitoring IT service quality indicators such as SLA, OLA, and KPI, and initiating corrective actions when service levels deviate from agreed targets
• Preparing regular service performance reports (weekly, monthly, quarterly) related to service quality, availability, and stability
• Maintaining operational dashboards and service metrics in monitoring and ITSM tools
• Conducting process analysis in cooperation with operational teams and vendors to identify inefficiencies and areas for optimization
• Initiating and leading Continuous Service Improvement (CSI) initiatives aimed at improving service quality, reducing costs, and increasing system availability
• Implementing automation of operational tasks to improve response times and reduce human error
• Collaborating with operational teams to monitor user satisfaction and identify areas for service improvement
• Supporting IT service continuity management, including Business Continuity Plans (BCP) and Disaster Recovery procedures

Requirements

• Minimum 1 year of experience in IT service management and team leadership
• English level minimum B2
• Experience with Azure, Entra ID, Intune,
• Analytical mindset and ability to troubleshoot issues rather than follow predefined scripts
• Accuracy and diligence in performing technical tasks
• Team-oriented attitude and willingness to learn from senior experts

• NICE TO HAVE

• Network+ / Security+ or entry-level Microsoft/Cisco/Fortinet certs
• Experience in a Retail or Multi-site environment

We offer

• Opportunity to gain experience in an international working environment
• Stable employment
• Attractive remuneration conditions
• Opportunities for professional growth and promotion
• Friendly working atmosphere