Senior Service Desk Specialist

Kim jesteśmy?

Dealz to międzynarodowa sieć sklepów będąca częścią Pepco Group, posiadającej ponad 2500 sklepów w 14 krajach w Europie. W związku z dynamicznym rozwojem sieci w Polsce, poszukujemy nowych pracowników.​

Sklepy Dealz w Polsce oferują swoim klientom szeroki asortyment produktów spożywczych, przemysłowych, drogeryjnych oraz kosmetycznych dobrych marek, w super cenach, zawsze!

Opis stanowiska

• Resolving complex IT incidents and service requests, performing indepth diagnostics and ensuring timely and effective resolution across office and retail store environments 
• Acting as an escalation point for Junior Service Desk Specialists, offering guidance, coaching, and support to improve team capability and service quality 
• Providing technical support for advanced retail environments (POS systems, network infrastructure, IT equipment) 
• Coordinating high-priority incidents and communicating with business users  
• Cooperating with 2nd and 3rd line support teams and external vendors 
• Leading problem management activities by identifying recurring issues, conducting rootcause analysis, and supporting the implementation of permanent corrective actions 
• Creating and updating technical documentation and knowledge base articles 
• Supporting IT asset management and equipment inventory processes 
• Participating and occasionally lead small to medium IT projects, deployments, and service improvements 

Wymagania

• 2-5 years of experience in Service Desk or IT Support roles 
• Strong knowledge of Windows OS, networking basics, IT hardware, and enterprise productivity tools 
• Ability to diagnose and resolve complex technical issues 
• Experience with ticketing systems 
• Clear and professional communication skills for users and technical teams 
• Good organizational skills and ability to manage multiple priorities 
• English proficiency (min. B2) 
   

NICE TO HAVE 

• Experience supporting retail environments 
• Knowledge of Active Directory, Microsoft 365, endpoint management, and remote support tools 
• Understanding of ITIL processes (Incident, Problem, Change Management) 
• Experience in IT projects, deployments, or service improvement initiatives 

Oferujemy

• Opportunity to gain experience in an international working environment 
• Stable employment 
• Attractive remuneration conditions 
• Opportunities for professional growth and promotion 
• Friendly working atmosphere